Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at hello@cisza.design. Please note that returns will need to be sent to the following address: ul. Wolińska 4, 03-699, Warszawa, Polska

If your return is accepted, we’ll provide a prepaid return shipping label at our expense, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@cisza.design.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We will reimburse you using your original payment method without undue delay and no later than 14 days from the day we are informed of your decision to withdraw from the contract. We may withhold the reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first. If you have any questions about your refund, please contact us at hello@cisza.design. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Information on the Right of Withdrawal and Sample Withdrawal Form

Consumers have the right to withdraw from the contract within 30 days.
This right also applies to natural persons entering into an agreement directly related to their business activity, if it follows from the content of the agreement that it is not of a professional nature for those persons, in particular arising from the subject of their business activity, made available in accordance with the provisions on the Central Register and Information on Economic Activity (CEIDG).
Other entrepreneurs are not entitled to the right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire 30 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, possession of the goods.

To exercise the right of withdrawal, you must inform us:

ALEXA TECHNOLOGIES POLAND Sp. z o.o. 
ul. Wolińska 4, 03-699, Warszawa, Polska 
NIP: 7010996134
📧 hello@cisza.design

You can do so by making a clear statement (for example, a letter sent by post or by email).
You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such reimbursement.
We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

Please send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
The seller will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics, and functioning.

The Right of Withdrawal Does Not Apply To:

Contracts where the goods are non-prefabricated, produced according to the consumer’s specifications, or clearly personalized to meet individual needs.

Sample Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To:
ALEXA TECHNOLOGIES POLAND Sp. z o.o. 
ul. Wolińska 4, 03-699, Warszawa, Polska 
NIP: 7010996134
Email: hello@cisza.design

I/We() hereby give notice that I/We() withdraw from my/our() contract of sale of the following goods() / for the supply of the following goods() / for the provision of the following service():

  • Ordered on() / received on():

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature of consumer(s) (only if this form is sent on paper):

  • Date:

(*) Delete as appropriate.