Terms of service

Store Regulations

The following Terms and Conditions set out the general terms of sale applicable to all orders placed through our online store available at www.cisza.design, operated by CISZA.DESIGN ManhattanStudio Sp. z o.o., Warsaw 03-737, Brzeska 24c-201, NIP: 1133097789.
The business is registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the Minister of Economic Affairs.

1. Scope of Application

These Terms and Conditions apply to all orders placed through our online store.
Our offer is intended exclusively for Consumers.

A Consumer is, according to Article 22 of the Polish Civil Code, a natural person who performs a legal transaction with an entrepreneur not directly related to his or her business or professional activity.

2. Conclusion of Contract

The sales agreement is concluded with CISZA.DESIGN.

The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
To submit an offer to purchase, the customer must place an order. Using the functions available in our online store, you may add selected products to your shopping cart and submit a purchase offer.

Before finalizing the order, you can modify the shopping cart and the information entered in the forms using the available tools and messages displayed during the ordering process.
By clicking the button confirming and finalizing the order on the order summary page, you submit an order for the products in your shopping cart.

After placing the order, you will automatically receive an email confirming that your order has been registered.
This email does not constitute acceptance of your offer or the conclusion of a sales contract.
The sales agreement is concluded only after verification and acceptance of your order, which will be confirmed in a separate email stating that your order has been approved for processing.
Upon receipt of that email, the sales contract is considered concluded.

3. Language and Record of the Contract

The sales contract can be concluded in Polish.
The content of the contract is not stored by us.

4. Delivery of Products

Delivery within Poland is free of charge.
Ordered products are delivered via our partner courier companies.
Detailed information on delivery options is provided during the ordering process and in the “Delivery Information” section of our website.

Products offered in our store are sold exclusively via shipping.
Personal collection is not available.

5. Payment Methods

The following payment methods are available in our online store:

  • Electronic payments via online payment systems integrated with our store.

  • Traditional bank transfer to our account. If you choose this payment method, you will receive an email with our bank details after placing the order.
    Order processing will begin once the full payment has been credited to our account.

Detailed information on available payment methods, online payment providers, and any potential additional costs is presented during the ordering process and in the “Payments” section on our website.

6. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal from the contract, in accordance with the information provided in the instruction on the right of withdrawal.

This right also applies to natural persons concluding contracts directly related to their business activity, if the content of the contract shows that it does not have a professional character for them—particularly considering the scope of their business activity listed in the CEIDG register.

7. Transport Damage

In the case of distance consumer sales, our store always bears the risk of accidental damage or loss of goods during transport.
If the delivered products show visible damage caused during transport, please report such defects to the courier and contact us as soon as possible.

A delay in reporting such a complaint or contacting us has no effect on your statutory rights but helps us pursue claims against the carrier or transport insurer.

8. Complaints: Product Compliance / Defects

We are obliged to deliver goods free from defects.
In case of non-compliance of goods with the contract, the Consumer has the rights specified in Chapter 5a of the Consumer Rights Act.
The Consumer may request repair or replacement of the non-compliant goods, or submit a declaration to reduce the price or withdraw from the contract.

We are liable for non-compliance revealed within 2 years from the date of delivery, unless a longer validity period is specified for the product.

The above provisions also apply to natural persons concluding contracts directly related to their business activity, provided that the contract does not have a professional character for them according to their CEIDG entry.

Complaints may be submitted:

  • via email to: hello@cisza.design

  • in writing to:
    CISZA.DESIGN, ManhattanStudio Sp. z o.o., Warsaw 03-737, Brzeska 24c-201, NIP: 1133097789

Information about any additional warranties and their conditions is included with the product and available on our website.

Our customer service team is available Monday to Friday, 10:00–18:00.

9. Electronic Services

To use our online store, including browsing the product range and placing orders, you need a multimedia device with an internet browser, internet access, and an email account.
It is recommended to enable JavaScript and Cookies in your browser settings.

Users are obliged to use the store lawfully and ethically. The provision of illegal content is prohibited.

We take all reasonable measures to ensure the proper technical functioning of the store and its interface. We commit to resolving any reported technical issues within a reasonable time.
This also applies to optional services such as newsletter subscription or customer account registration (if available).

You may report any technical irregularities or interruptions using the contact details provided above, specifying the type and date of the issue.

10. Code of Good Practice

We voluntarily adhere to the “Trusted Shops Quality Criteria”, available under the following link.

11. Out-of-Court Dispute Resolution

Consumers have the right to use out-of-court complaint and redress procedures.
Information on how to access these procedures can be found at:
👉 www.uokik.gov.pl — in the section “Consumer Dispute Resolution”.

Consumers also have access to the Online Dispute Resolution (ODR) platform at:
👉 http://ec.europa.eu/consumers/odr

Using out-of-court dispute resolution is voluntary and possible only if both parties (the Consumer and the Seller) agree to it.